New BCO Best Practice Guide points way to better customer experience in the office sector
GRESB Partner, RealService, has been commissioned by the British Council for Offices (BCO) to author a new report entitled ‘Office Service Standards and Customer Experience: a best practice guide’
Engaging employees to foster a culture of wellness
The real estate industry in recent years has developed deep knowledge and expertise to address the dual challenge of profitability while minimizing negative environmental impacts of our buildings and communities. Real estate companies and employers have risen to the challenge to improve environmental sustainability, delivering innovative solutions on issues such as climate change, energy efficiency, […]
Driving Property Returns through Tenant and Resident Engagement
Since 1985, Kingsley Associates has served the real estate industry by providing actionable tools to enhance stakeholder engagement and drive customer loyalty. An understanding of competitive strengths and weaknesses from the perspective of key stakeholders, such as investors, partners, market influencers, customers, or employees, is critical for any business to position itself for success. For […]
Verdani’s Guide to Stakeholder & Tenant Engagement
A successful real estate sustainability program not only focuses on implementing efficiency and health initiatives at the property level, but also engages stakeholders as part of the process. Key stakeholders include internal staff, asset/property managers, tenants/residents, vendors, building visitors and customers, the real estate industry, surrounding communities, and government authorities. Each of these groups has […]
GRESB Infrastructure is organizing a series of 3 Industry Working Groups (IWGs). IWGs are small, structured, expert groups of GRESB members and participants that address a specific development topic or research question relevant to the GRESB Infrastructure Assessments. GRESB members and participants are an integral part of the Assessment evolution process and can provide focused input […]
A Smart Building is defined in many ways depending on the internet source, vendor offering or conversation at hand. However, the intelligence of a building primarily depends on the operators’ and tenants’ perspectives and goals and the technology available to meet them.
Back in the mists of time when GRESB was a spreadsheet-based survey, the idea of full consumption data was proposed. Imagine the screams as the suggestion was made that even single tenant, or FRI leaseholders might, one day, give their private consumption data to their Landlord. It assumed, to start with, that the Tenant even knew […]
How developers can help not harm the environment: Introducing Biodiversity Net Gain
In 2010 Governments from around the world met in Aichi, Japan and under the ‘Convention on Biological Diversity’ agreed on 20 biodiversity-related targets to turn around global biodiversity decline by 2020. Although there are many good news stories for individual species and specific areas, a mid-term analysis of progress towards the Aichi targets in 2014 […]
