TC5.1: Tenant Health & Well-Being Program
Maximum Score
0.75 points
Input Method
Assessment Portal
Prefill
Eligible
Scoring method
Static
Validation
Evidence not required
2026 Updates
None
Does the entity have a program for promoting health & wellbeing of tenants, customers, and local surrounding communities?
Assessment Instructions
Intent: What is the purpose of this indicator?
The indicator evaluates the presence and extent of an entity program for promoting health and well-being through its real estate assets and services. A complete process to promote tenant, customer and community health and well-being contains needs assessment, goal setting, action and monitoring. Such a process helps entities take systematic action to create value and manage risks.
Input: How do I complete this indicator?
Select yes or no. If yes, select all applicable sub-options.
Terminology
Health and well-being action
Action to promote the health and well-being of a specific population and meet the established health and well-being goals. Actions can be taken through the design, construction and operation of buildings as well as through health programs.
Health and well-being goal setting
The establishment of goals to promote the health and well-being of a specific population. Goals should be informed by the health and well-being needs assessment. Health and well-being goals might be focused on improving specific health determinants (environmental, social) and/or on improving population health outcomes.
Health and well-being monitoring
Mechanism to observe progress made towards achieving the established health and well-being goals for a specific population. This involves monitoring the operational outcomes of an entity’s actions to promote health & well- being of a specific population. Monitoring performance and outcomes provides feedback to understand, implement, and improve the effectiveness of interventions in order to progress towards health and well-being goals.
Health and well-being needs assessment
Process to identify and understand the health and well-being needs of a specific population. The purpose of a needs assessment is to assess the health & well-being status of the relevant population, including both risks and opportunities for improvement, and use this information to prioritize interventions to promote employee health & well-being. The absence of this information increases the likelihood of inefficient or non-targeted actions.
Scoring
Scoring: How does GRESB score this indicator?
The scoring of this indicator is equal to the fraction assigned to the selected option, multiplied by the total score of the indicator.
Frequently Asked Questions
Who should a hotel owner consider as tenants in the Real Estate Assessment?
For hotel assets, the definition of “tenant” depends on how the organization is structured:
If the reporting entity both owns and operates the hotel, the hotel guests are considered the tenants.
If the reporting entity owns the hotel but a third-party operator runs it, the operator is considered the tenant.
This definition applies across all relevant aspects, including indicators under Tenant and Community.
I'm an owner and occupier. How should I approach tenant-related questions in the Tenant & Community section of the Performance Component?
If you own and occupy your building, you should not consider your employees to be the tenants. The tenant engagement section of the assessment is likely not applicable, and you should select ‘Not Applicable.'
Get Support: Solution Providers
GRESB Solution Providers are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.
The organizations below deliver commercially available solutions designed to help drive improvement for this indicator. Engagement is managed directly between the reporting entity and the Solution Provider.
GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.
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