TC3: Fit-Out & Refurbishment Program for Tenants on Sustainability
Maximum Score
2.5 points
Input Method
Assessment Portal
Prefill
Eligible
Scoring method
Static
Validation
Other answer is manually validated
2026 Updates
Does the entity have a fit-out and refurbishment program in place for tenants that includes sustainability issues?
Assessment Instructions
Intent: What is the purpose of this indicator?
This indicator assesses how the entity addresses sustainability issues in the fit-out and refurbishment of tenant spaces and what sustainability topics are covered in the program. A fit-out and refurbishment program helps to align the views and actions of landlords and tenants during an early stage of the occupancy, prior to the tenant/occupier going into occupation. Guidance and support from the start of the lease reinforce the importance placed on sustainability issues and create the basis for sustainably operated buildings.
Input: How do I complete this indicator?
Select yes or no. If yes, select all applicable sub-options.
Percentage portfolio covered: Coverage is calculated based on floor area, taking the percentage of ownership at the asset level into account.
If the floor area covered changed during the reporting year (for example, due to a change in the number of tenants), use the floor area percentage applicable at the end of the reporting year. The denominator represents the floor area of the whole portfolio as reported in R1.
Select one of the four categories provided in the dropdown menu:
0%, < 25% | ≥ 25%, < 50% | ≥ 50%, < 75% | ≥ 75%, ≤ 100%
Terminology
Fit-out
Work to design, refurbish and decorate the tenant-occupied portions of the leased property.
Fit-out and refurbishment assistance
Work to support or inform fit-out or refurbishment activities meeting the minimum fit-out standards.
Minimum fit-out standards
Basic requirements for tenant fit-out and refurbishment. If the landlord is responsible for all fit-outs and the landlord has minimum fit-out standards in place, select this answer and indicate the percentage of portfolio covered.
Procurement assistance for tenants
Assistance for the tenants in the procurement process. It can include, but not limited to, green procurement guidance, procurement channels, and recommendation of green suppliers.
Refurbishment
Renovation or redecoration works undertaken by a landlord or tenant.
Tenant fit-out guide
A formal document providing tenants with information about landlord criteria and requirements for tenant fit-out of a leased building or part of a building, such as requirements for materials selection.
Upfront carbon emissions
The emissions caused in the materials production and construction phases (A1-5) of the lifecycle before the building or space beings to be used. In contrast to other categories of emissions, these emissions have already been released into the atmosphere before the building or space is occupied.
Energy efficiency
Refers to the works resulting in products or systems using less energy to provide the same consumer benefit.
Waste management
Issues associated with hazardous and non-hazardous waste generation, reuse, recycling, composting, recovery, incineration, landfill and on-site storage.
Water conservation
The standards, strategies and actions to manage and conserve water in a sustainable manner.
Indoor air quality
The physical or biological characteristics of air within buildings. Indoor air quality (IAQ) is typically the product of outdoor quality mediated by the design and operation of building systems.
Biodiversity and green space
Refers to works aiming to improve and increase the ecosystem services, habitat management, green spaces and relevant topics within the built environment. Biodiversity refers to the variety of all plant and animal species. Habitat refers to the natural environment in which these plant and animal species live and function.
Validation: What evidence is required?
No evidence required. Only the 'Other' answer is manually validated.
Other Answer
State the alternative topic included in the fit-out and refurbishment program. It is possible to report multiple other answers. If multiple other answers are acceptable, only one will be counted towards scoring.
Scoring
Scoring: How does GRESB score this indicator?
The scoring of this indicator is equal to the sum of the fractions assigned to the selected options and respective sub-options, multiplied by the total score of the indicator.
Percentage portfolio covered: The coverage percentage number is provided by selecting one of four drop-down menu options. The selected option then acts as a multiplier to determine the score according to the table below:
0% - 25%
0.25
25% - 50%
0.5
50% - 75%
0.75
75% - 100%
1.00
Other: The 'Other' answer is manually validated and assigned a score, which is used as a multiplying factor, as per the table below:
Accepted
1/1
Not Accepted
0
Duplicate
0
Sustainability topics covered in the program are not scored and are used for reporting purposes only.
Frequently Asked Questions
Who should a hotel owner consider as tenants in the Real Estate Assessment?
For hotel assets, the definition of “tenant” depends on how the organization is structured:
If the reporting entity both owns and operates the hotel, the hotel guests are considered the tenants.
If the reporting entity owns the hotel but a third-party operator runs it, the operator is considered the tenant.
This definition applies across all relevant aspects, including indicators under Tenant and Community.
I'm an owner and occupier. How should I approach tenant-related questions in the Tenant & Community section of the Performance Component?
If you own and occupy your building, you should not consider your employees to be the tenants. The tenant engagement section of the assessment is likely not applicable, and you should select ‘Not Applicable.'
Is indicator TC3 applicable if the landlord is responsible for all fit-outs?
Yes. If the landlord is fully responsible for all fit-outs, the entity may select the Minimum fit-out standards option. In this case, the entity can reference these actions on its platforms (such as its website) to highlight the initiatives undertaken for residents. Examples include upgrades to electrical or security systems, energy-efficiency improvements, or other projects that maintain or enhance the building’s technical condition and appearance.
Why do TC3 and TC4 show a weight of 2.5 points in the portal after I have chosen to complete the Residential Component, within which these indicators are unscored?
TC3 and TC4 indicators retain a scoring weight of 2.5 points in the Assessment Portal because this reflects their role in the Real Estate Benchmark Report. This scoring remains visible even for participants completing the Residential Component, as the portal structure does not dynamically adjust displayed weights based on component selection.
However, in the Sector Insight: Residential Report, TC3 and TC4 will carry 0 points as they are not scored for residential participants, aligning with the residential scoring methodology.
References
SASB-Real Estate Owners, Developers & Investment Trusts, March 2016: IF0402-12
GRI Sustainability Reporting Standards, 2016: 303, Water
LEED BD+C: New Construction, v4, Indoor Environmental Quality
Get Support: Solution Providers
GRESB Solution Providers are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.
Currently, there are no GRESB Solution Providers associated with this indicator.
GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.
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