SE3: Employee Satisfaction Monitoring

Maximum Score

1.08 points

Prefill

Eligible

Validation

Other answer is manually validated

2026 Updates

Yes

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Does the entity conduct employee satisfaction survey at least once in three years?

Assessment Instructions

Intent: What is the purpose of this indicator?

This indicator examines whether and to what extent the entity engages with employees regarding their satisfaction. Employee satisfaction surveys help entities understand critical issues within the business, engage with their staff, and increase employee satisfaction, which may contribute to improving retention rates and overall productivity.

Using widely applied employee satisfaction surveys should be translated into easily interpretable metrics that can help analyze and compare outcomes, despite the many variations between departments and teams.

Input: How do I complete this indicator?

Instructions apply to first-year fund participants or funds that materially changed their management practices since last year's assessment.

Select Yes or No: If selecting 'Yes', select applicable sub-options for the type of survey and included quantitative metrics.

Terminology

Employee(s)

Someone who works directly for the asset and receives compensation in the form of an hourly wage or annual salary for their work. This can be both onsite or offsite (such as in an administration office). Employers typically have to pay specific benefits such as contributions to pensions or taxes for employees. Employees may be either full time or part time and may operate on a short term contract.

Employee satisfaction survey

Survey measuring overall and work-specific employee satisfaction at the individual and organizational levels. The survey should directly address employee concerns and include the opportunity to provide recommendations for improvement.

Independent third party

In the context of survey administration, an independent third party is an external organization that is financially and structurally independent from the reporting entity and is responsible for administering the survey in a matter that safeguards the impartiality, integrity, and quality of survey results. For a survey to be considered third-party administered:

• The organization administering the survey must be a separate legal entity from the fund manager or reporting entity.

• The administrator must ensure that the reporting entity cannot access, edit, or influence individual responses or aggregated survey results once the survey is launched.

• Participant anonymity must be preserved, and the survey process must protect the integrity of the data and the resulting quantitative metrics.

The use of survey development tools, such as SurveyMonkey and SurveyGizmo, may not qualify as an independent third party unless the tool’s service explicitly includes independent creation and administration. This must be clearly specified in the evidence provided.

Net promoter score

The Net Promoter Score ® (NPS) is a customer loyalty metric developed by Bain & Company, Fred Reichheld, and Satmetrix. It divides customers, tenants or employees into three segments: passives, detractors and promoters, using the following question “On a scale of 0 to 10, how likely would you be to recommend this company (or this product) to friends and colleagues?” The Net Promoter Score ® (NPS) ratings of 9 or 10 indicate promoters; 7 and 8, passives; and 0 through 6, detractors. The NPS is the percentage of promoters minus the percentage detractors.

Overall satisfaction score

An overarching metric in a satisfaction survey, with no prescribed scale, that measures how happy an employee or tenant is with the organization, lease, and/or services provided. The industry best practice is a 1-5 scale - very poor, poor, average, good, and excellent, respectively.

Quantitative metric

Any measure or parameter of satisfaction that can be represented numerically.

Validation: What evidence is required?

No evidence required. Only the 'Other' answer is manually validated.

However, GRESB will automatically apply the previous year's validation decision for previous fund participants, provided the indicator response and documentation remain consistent (i.e., the entity does not modify its selections or evidence). Read more here.

Other: State a quantitative metric applied to an employee satisfaction survey. It is possible to report multiple ‘Other’ answers. Add a response that applies to the entity but is not already listed. Ensure that the ‘Other’ answer provided is not a duplicate or subset of another option (e.g., “General satisfaction score” when “‘Overall satisfaction score” is selected). If you have multiple ‘Other’ answers accepted, only one will be counted towards the scoring.

Validation Basics

Scoring

Scoring: How does GRESB score this indicator?

The scoring of this indicator is equal to the fraction assigned to the selected option, multiplied by the total score of the indicator.

Scoring Basics

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References

GRI Sustainability Reporting Standards, 2016: 102-43, Approach to stakeholder engagement

Bain & Company, Introducing: The Net Promoter System®

Get Support: Solution Providers

GRESB Solution Providers are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.

The organizations below deliver commercially available solutions designed to help drive improvement for this indicator. Engagement is managed directly between the reporting entity and the Solution Provider.

GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.

See Directory Profile